What should I do?
Today, I recieved a suposedly lost package in the mail. This is almost a week after I recieved its replacement. Now, I have to packages for one the price of one order. To be fair, this is over a month after I was supposed to get it. According to the tracking info, it was not even scaned until the 8th (package was dropped off on Feb 9th) the day the package was sent out. It was first class and should have gone out the day they recieved it. Talk about slow service in the post office.
I did send an e-mail to the company offering to pay for the second package. Since, I would like to keep this one, too. If they don't get back to me soon, should I send it back? Do you think they would accept it? I really don't want to pay the postage, but I don't want to keep something that I didn't pay for. I would feel dishonest if I did.
This has only happened to me once before. That time the company told me to keep it for free. I feel terrible about the whole thing.
The company will probably tell you to keep the second one, but if it tears you apart inside you can send it COD (isn't that free?)
I'd offer to send it back at their expense. If they let you keep it, then consider it a blessing. As long as you are honest about it, you are doing the right thing. I would offer it to send it back though, because it wasn't the company's mistake that led to you having too.
We had this happen at my work, and it was a big fiasco. We called and told them they sent too much, so then they charged us for the second package, so we ended up wasting a couple of hours calling them and getting our credit card cleared and trying to get them to pay for the postage and it was a mess. I told myself in the future I'd always just keep an extra if it happens. But it's up to you, really. Just don't end up making a lot more work/stress for yourself.
We had this happen at my work, and it was a big fiasco. We called and told them they sent too much, so then they charged us for the second package, so we ended up wasting a couple of hours calling them and getting our credit card cleared and trying to get them to pay for the postage and it was a mess. I told myself in the future I'd always just keep an extra if it happens. But it's up to you, really. Just don't end up making a lot more work/stress for yourself.
This. Most businesses that do mail order budget in a certain amount for parcels that go astray. Honestly if it were me in this situation I'd probably let it go...or rather, stay. Remember no good deed goes unpunished. ;)
Indeed.
keep it. if it makes you feel guilty, take the money that you wouldve used to pay for the 2nd one and donate it to yr favorite charity.
It sounds like you acted in good faith already by writing to the company and offering to pay for it. If they don't respond I wouldn't stress about it. Just keep it.
For an update They still haven't e-mailed me back. I may call them tomorrow.
Thanks for the advice